Presentations 2017

Milan Presentations 2017

A huge thanks to all our amazing speakers and our generous hosts Amilon

Consumers’ perception of digital rewards in loyalty programs: a comparative multi-country research 2016 vs 2017
Daniele Tonini, Associate, Target Research Copy of presentation


The future of Loyalty in Europe/ Loyalty trends In Europe
Cristina Ziliani, University of Parma and Founder of the Parma Loyalty ObservatoryCopy of presentation


Digital Gift Cards, Database Marketing and engagement tools as a support for mobile payment Strategy
Federico Isenburg, Founder & CEO Easy Welfare

Copy of presentation

Current Trends in Incentive Rewards Who’s doing What?
Marc Matthews, Pulse Experiential Travel

Copy of presentation

Digital Gift Cards, Database Marketing and engagement tools as a support for mobile payment Strategy
Enrico Albertelli, Head of Digital and Mobile CartaSi

Copy of presentation

Dublin 2017

Presentations from our Dublin 2017 meeting, huge thanks to all our amazing presenters

Deirdre Humphreys, Emerging Markets Manager, Globoforce & Ireland IMA Board Member

Globoforce co-headquartered in Dublin & Boston is the leading provider of social recognition solutions, redefining how companies motivate and energize their employees.For over twelve year Deirdre has been influential in leading Globoforce’s strategy to enter new markets and regions thus greatly expanding their merchant capabilities. She has been a strong advocate of the IMA for many years and is a part of the Irish IMA Chapter Board.Deirdre will be delivered a presentation on the subject of Crowdsourced Performance. View presentation

Leanne Papaioannou, Managing Director, Chilli Pepper Leanne established Chilli Pepper in 2005 in response to the need for dedicated, strategic customer loyalty expertise in the Irish market.With over 16 years in customer loyalty, she has extensive experience in this field and is deeply passionate about every aspect of the business that impacts on customer loyalty and drives better commercial outcomes for her clients.Leanne is an internationally renowned customer loyalty professional and has helped countless forward-thinking companies to achieve new heights by adopting her customer-focused B2C & B2B strategies.

Her strengths lie in innovative strategic thinking, exceptional leadership skills and an ability to work with senior leaders to deliver commercially successful strategies.She is also a keynote speaker in Ireland and abroad, sharing global loyalty trends to assist participants with retaining their customers and keeping them loyal in an ever-changing world.Leanne also co-publishes the only dedicated Loyalty Magazine in Ireland called All About Loyalty.Leanne delivered a presentation entitled Customer Loyalty Trends To Drive Your Strategies Forward. View presentationGillian HoranCEO & Chief Brand Strategist at The Pudding

Branding is fast becoming a company’s most important asset and after 12 years in this industry Gillian is one of Ireland’s top brand experts. Gillian loves to talk about all things Branding. She strives to inspire those around her to gain clarity on their brand whether that is a corporate brand, a non-profit brand or a personal brand.Gillian delivered a presentation on Employer Branding and Living your Company Values. View presentation

London 2017 Presentations

Huge thank you to all our speakers and generous event sponsors

Siobhan Moore, Locke LordAnti Money LaunderingPresentation
Thanks to our panelists – Kathy Heath, Wirecard, Jackie Barker, Baker Consultancy, Declan Byrne, One4All

John Constantine, Constantine LawGDPR – The Implications




Jim Wilkinson, Partner, Andrew Jones, Senior Manager, PwCUpdate on VAT Legislation – presentation to follow




Hadie Perkas, Gift Card Recruitment Presentation





Thish De Zoysa, Their Perfect Gift

Jonathan Grey, IMA Europe President
PresentationMembership update and events 

Ireland Autumn Meeting

Presentation from GiftinnovationsTangible Gifts as Tax-Efficient Employee Rewards